Getting Started with GrabCAD Admin Console
This guide introduces the different parts of the GrabCAD Admin Console for Stratasys customer admins and their users, Stratasys printers and licenses.
Company — Your GrabCAD company represents the highest level of your organization. A company may claim ownership of an email domain, so it needs to represent all offices and divisions of your company.
Company admin — Responsible for inviting users, creating groups, and controlling access to the machines, software licenses and other parts of the GrabCAD software platform. Only admins have access to the Admin Console.
User group — A collection of users in the company set up by a company admin. Access to printers and software is given at the group level. Licenses, permissions, and specific roles within software are also part of setting up the group.
License — Access to a product or feature purchased through a Stratasys sales representative, delivered to your company account. Licenses are managed entirely by the Admin Console; there are no keys or license files.
Accessing your company
Start by going to company.grabcad.com. (For a list of supported browsers, click here.) You will see a login screen. This is a separate web application from grabcad.com, although it uses the same credentials. If you are new to GrabCAD products, click Create Account, otherwise log in with your existing credentials.
You are directed to your company’s Admin Console home page as soon as you login. If you don’t yet have a company, contact email@example.com to set one up.
If you are not an admin, you will not be able to access the admin console. If your company uses GrabCAD Shop, you will be redirected to shop.grabcad.com where you can access your company’s virtual model shops based on your role.
Creating user groups and adding users
Add other admins
Click Edit Company in the left navigation bar to update your company and add admins. Whoever you add here will be able to login and access the Admin Console to manage users, groups, and licenses. If your company has multiple sites or divisions, be sure to add an admin for each team.
You must create at least one group for your company, since access to licensed products is given at the group level. If you are using Shop, you will need at least two groups for the Operators and Requesters. Read more here.
Go to User Groups in the left navigation bar and click New User Group. Name your user group then assign the product or role appropriate for the group. Add yourself to the group for now. Create additional groups for other teams or for other products / roles as needed.
Go to Users in the left navigation bar. Here you can view all the users who have been added to your company or add new users as shown below. You can enter multiple emails here and assign them to a group at the same time.
Invited users are automatically added to the account, they do not need to accept an invitation. However, if they don’t yet have a GrabCAD login, they will need to create one. If the group you added them to has a Shop role assigned, then they will receive an email with signup instructions. If the group has only Print-related licenses assigned, then no email is sent. This will be fixed soon, but for now, invited users need to go to https://login.grabcad.com/create_account if they do not already have credentials.
You can also add your organization’s email domain (firstname.lastname@example.org), so users in your company can join at any time. Users who then sign up for Someone from Stratasys will review your domain request as soon as possible.
Managing your company’s licenses
To view all your paid software products, click Licenses in the left navigation bar. Here you can view your GrabCAD Shop, GrabCAD Print software licenses, partner licenses (if you are Stratasys software partner) and more, along with their expiration dates and usage.
To grant / revoke access to these licenses, click any license. Here you can assign / remove your user groups. The users in those groups will automatically be given access to the license.
If the number of users in the user groups exceeds the number of available licenses, you can see a list of users who can and cannot use the product. To resolve this, you can reduce the number of users in the group(s), or contact Stratasys or email@example.com to purchase more licenses.
Note : If your company uses GrabCAD Shop, you need to grant access to specific shop(s) and give your users a role in those shops. This is explained in this article, and needs to be done in the User Groups page. Once you assign shops and roles, you can come back to the GrabCAD Shop license page to review your assignments and usage.